Page 38 : Complaints

        2. Create a new version. Provide better customer services in your version.

Mr.Nadami: Hello! May I speak with Mr.Crr please ?

Mr.Crr: Yes this is Crr speaking. Are you Mr.Nadami?

Mr.Nadami: Yes I Mr.Nadami I have a problem about engineer you sent out delay to work.

Mr.Crr: Really,Do you have a problem?   

Mr.Nadami:You have sent engineers to work unfinished. 

Mr.Crr: I will solve it to you by. I sent a engineer partner to deal with you.  

Mr.Nadami: How can I trust you?

Mr.Crr: No worry because this is engineer company in my control.

Mr.Nadami: And charges?

Mr.Crr: You do not have to pay. In to 3 day we sent a engineer to you and we promise that we will you best work.

Mr.Nadami:Ok,I wii trust once more.

Mr.Crr: We thank you for you service.

Our engineers work not completed.We sent a new company go to working instead .


 3. Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template. 

 

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                                   FROM: Peter Carr

Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one): 1                                                          DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer  Service
Following our our solution for you I am pleased to tell you that Mr.Bains will return as soon as possible. and will repair the system within five days.

If there is any way I can be of further assistance, please contact to me Once again, please accept  my apologies for not performing well. .

Furthermore, let me assure you of our best  of service in future.
Best regards.  
Peter Carr
Peter Carr
Customer Service