Page 38 : Complaints

        2. Create a new version. Provide better customer services in your version.

Mr.Nadami: Hello! May I speak with Mr.Crr please ?

Mr.Crr: Yes this is Crr speaking. Are you Mr.Nadami?

Mr.Nadami: Yes I Mr.Nadami I have a problem about engineer you sent out delay to work.

Mr.Crr: Really,Do you have a problem?   

Mr.Nadami:You have sent engineers to work unfinished. 

Mr.Crr: I will solve it to you by. I sent a engineer partner to deal with you.  

Mr.Nadami: How can I trust you?

Mr.Crr: No worry because this is engineer company in my control.

Mr.Nadami: And charges?

Mr.Crr: You do not have to pay. In to 3 day we sent a engineer to you and we promise that we will you best work.

Mr.Nadami:Ok,I wii trust once more.

Mr.Crr: We thank you for you service.

Our engineers work not completed.We sent a new company go to working instead .


 3. Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template. 

 

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                                   FROM: Peter Carr

Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one): 1                                                          DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer  Service
Following our our solution for you I am pleased to tell you that Mr.Bains will return as soon as possible. and will repair the system within five days.

If there is any way I can be of further assistance, please contact to me Once again, please accept  my apologies for not performing well. .

Furthermore, let me assure you of our best  of service in future.
Best regards.  
Peter Carr
Peter Carr
Customer Service

Eng. Conversation. @ RESTAURANT

 

 

 

 

At home

:I’d  like  to  reserve  a  table  at  your  restaurant  at  9  P.M.  Tomorrow night please.

: Certainly.  How many people is this booking for?

: It’s for five please.  Under my last name Paris.

: Thank you, Ms. Paris would you prefer a smoking table?

: Non-smoking please.  I’m going with   my friends. And what time should I arrive.

: Before 9: 20 P.M.  please  that’s  the  latest  we  can  hold  the  table  for  you.

: Oh great.  Thanks .We’ll make it there in time.

: Thank you madam, Bye

At restaurant

: Welcome to five-star restaurant how many people?

: I have made a reservation 4 people.

: Ok madam, this way please.

:Are  you  guys  ready  to  order  yet?

:Not  really .  Could you give us a couple more minutes, please?

:Sure  no  problem.  Just  let  me  know  when  you’re  ready  to  order.

: Order please.

:Sorry. We really can’t decide. Could you recommend us the dish of the day?

:Today  we  have  chef’s  “Tom  Yum  Goong”  and It is in the set menu.

: What’s in “  Tom  Yum  Goong”  Is  it  vegetarian?

:No, it’s  not.  It’s  clear  sour soup  with  shrimp, flavored  with  fresh  lemon/grass  and  kaffir  lime  leaf.

:I  see.  That sounds yummy.  I’m  take  that  please./and  I’m  have  spakette/and I’ll have Pad Thai.

:Would  you  like  anything  to  drink  with  your  meal?

:Fresh  water.

:Ice tea

:Oranges  juice

:Wait  a  minute please.

:Ok,  guys.

: Hi.

: How long did you wait?

: About 5 minutes.

: Sorry, I’m late.

: No problem.

: Are you orders yet?

: Yes.

: Ok orders please.

: This orders   Sir.

: Two chicken wings and one coke please.

: Ok Sir.  Please wait a moment.

: Check, please

: 550 Bath. Sir

: I’ll take care of this one.

: No

: I think let’s split it.

: Ok

: Thank you very much.

Telephone Problem

Telephone Problem

 

Buyer: Hello I have problem with a product.

Seller: What’s wrong?

Buyer: The product you sent it a dilapidated. I want to you to responsible.

Seller: How do you want us to responsible?

Buyer: I want you to send a new product.

Seller: Please send it to us with a guarantee.

Buyer: OK. I will send to you.

Seller: We will send the goods to you in a next week. With tester a new product SK II.

Buyer: OK. Thank you good bye.

Seller: Thank you very much.

Telephone Message 

Seller: Hello, Welcome to SK II SHOP. How may I help you?
Buyer: I would like a Pitera Essence Set.
Seller: OK. This set have benefits is Texture Refinement, Firmness Power, Wrinkle Resilience, Radiance Enhancement, Sports Control.
Buyer: What's the price of set.
Seller: If you buy set, This to day we are it's on sale at 2,100 bath from 2,500 bath
Buyer: OK. I took a one set.
Seller: Have you a club card?
Buyer: I have a club card.
Seller: Please you tell number card.
Buyer: 1220693
Seller: Thank you very much.
Buyer: OK. Thank you, Good bye.