communication in difference culture (Page 35)

 Great communication is the important thing

Advances in science and technology. The inventors have developed a comfortable life for many people. Technology to strengthen the fundamentals of living well. Technology makes it possible to build housing quality standards. To produce goods and provide services to meet the needs of more people. Technology enables the production system can produce a lot cheaper. Product quality. Technology has made communication easy. Visit link to make people listen to news about the world at any time.

From technology to assist in the publication. The text and language communication increases. Technology to improve communication. Send a voice message by telephone for about a hundred years ago. When about fifty years ago. I have a picture made for television and computer in the form of news, information and more. At present, there is a place for radio, television, newspapers Random media used to be the news. Satellite television is broadcasting live events to report. It is clear that technology has to play a huge role. The role of technology has evolved faster on the computer equipment and components. It can be seen that in the last four to five years, with new products. Which is linked to the computer all the time.

Then we have the most advanced technology in before the service, it is good to ourselves and the nation, but those technologies have both advantages and disadvantages, we must use mindfulness and thoughts on the use of technology policy. the most useful.

Name :Chulakorn Fakthonghom

Subject : English Conversation for Business Communication

Section : IBA -A

Class Schedule : 09.00 - 12.00 Thursday

Page 44

•  1. How to Make a Good Presentation 

• 2. Introduction It is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and media. You will need to develop and use this skill throughout your years in university; when you attend job interviews and especially when you start working in the big wide world.
• 3. Pros and cons of an outline There are various opinions on whether a presentation should have an outline or not: Some believe that an outline is not necessary, as the presentation is a rather short event to be outlined. On the other hand, the outline is beneficial for both the presenter and the audience because of the following reasons.
• 4. Pros and cons of an outlne Presenter: Helps logically arrange ideas both while preparing the presentation and making it Audience: Makes the structure of the presentation more transparent and logical Facilitates the perception of the presentation
• 5. Outline Where to start? Preparations Parts of a presentation Attention Practical tips Conclusion References
• 6. Where to start? The material of your presentation should be concise, to the point and tell an interesting story. Choose an interesting and initiating topic: If you are not thrilled about the topic why should others be? Who? – the presentation target group What? – the essence of the presentation Why? – the aim of the presentation How? – the method of research used So what? – the outcomes of the research
• 7. Preparing Background research Information selection – it is crucial to keep in mind the fact that the presentation is perceived auditory and thus, not all the data from your research can be included there Information organisation – the main requirement is that the presentation is logically structured, to a certain extent creates a suspence and tells a fascinating story Deciding on the equipement
• 8. Parts of a presentation Title Outline Introduction Main body: background, methods, results, analysis, etc. Conclusions References
• 9. Attention Who are you addressing? – it is essential to keep in mind the target audience for the presentation, their background knowledge, interests, etc. Audience attention curve – it has been scinetifically proven that the attention of the audience is at its tops only at the very beginning and the very end of the presentation and is dramatically low in between (see the next slide for illustration) Techniques to wake up the audience: - questions - variation of activities - logical transparent structure - visuals
• 10. ATTENTION CURVE
• 11. Practical information: Number of slides: equals the number of minutes (excluding the title, outline, reference, “thank you” slides, as well as the pictures and graphs you are not planning to substentially comment on) It is important to calculate the length of the video and audion files you intend to include into the presentation. The most common length of a presentation is approximately 20 min – thus, the number of slides should rarely exceed 25.
• 12. Practical information: Font size: 32 (44 - headlines) Font style: Arial, Times New Roman Background: contrastive Not too much text on the slide Handouts – you may include important references, complicated graphs and tables, as well as long quotations into a handout Small cards for the presenter - it is advisable to write only key phrases on the card but not the whole text of a presentation.
• 13. Things to remember - Preparation spelling and grammar equipment alternative modes of saving
• 14. Things to remember - Presentation Light – there should be enough light in the room to prevent people from “falling asleep” Posture – standing throughout the presentation gives the presenter more power over the audience and enhances hir or her self-confidence Eye-contact – addressing the audience and maintaining the eye-contact improves the general impression of the presentation
• 15. Things to remember - Presentation Body language: - folded hands – defensive posture, negative signals - open hands and smile – friendliness, positive signals Tone of voice – the audience should not make an effort to hear the presenter NO READING! – reading the text of the presentation makes it really difficult to follow as the pauses are not long enough, the tone of voice is monotonous, the eye-contact – minimal, and, therefore, the presentation is boring

The Gettysburg Address

 

Woman's Rights to the suffrage IBA 4/54-A

 

Page 38 : Complaints

        2. Create a new version. Provide better customer services in your version.

Mr.Nadami: Hello! May I speak with Mr.Crr please ?

Mr.Crr: Yes this is Crr speaking. Are you Mr.Nadami?

Mr.Nadami: Yes I Mr.Nadami I have a problem about engineer you sent out delay to work.

Mr.Crr: Really,Do you have a problem?   

Mr.Nadami:You have sent engineers to work unfinished. 

Mr.Crr: I will solve it to you by. I sent a engineer partner to deal with you.  

Mr.Nadami: How can I trust you?

Mr.Crr: No worry because this is engineer company in my control.

Mr.Nadami: And charges?

Mr.Crr: You do not have to pay. In to 3 day we sent a engineer to you and we promise that we will you best work.

Mr.Nadami:Ok,I wii trust once more.

Mr.Crr: We thank you for you service.

Our engineers work not completed.We sent a new company go to working instead .


 3. Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template. 

 

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                                   FROM: Peter Carr

Ahmed Al-Hamid & Company

Fax number 966 1 367933

No of Pages (INC. this one): 1                                                          DATE: 4 March 1995

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer  Service
Following our our solution for you I am pleased to tell you that Mr.Bains will return as soon as possible. and will repair the system within five days.

If there is any way I can be of further assistance, please contact to me Once again, please accept  my apologies for not performing well. .

Furthermore, let me assure you of our best  of service in future.
Best regards.  
Peter Carr
Peter Carr
Customer Service

Eng. Conversation. @ RESTAURANT

 

 

 

 

At home

:I’d  like  to  reserve  a  table  at  your  restaurant  at  9  P.M.  Tomorrow night please.

: Certainly.  How many people is this booking for?

: It’s for five please.  Under my last name Paris.

: Thank you, Ms. Paris would you prefer a smoking table?

: Non-smoking please.  I’m going with   my friends. And what time should I arrive.

: Before 9: 20 P.M.  please  that’s  the  latest  we  can  hold  the  table  for  you.

: Oh great.  Thanks .We’ll make it there in time.

: Thank you madam, Bye

At restaurant

: Welcome to five-star restaurant how many people?

: I have made a reservation 4 people.

: Ok madam, this way please.

:Are  you  guys  ready  to  order  yet?

:Not  really .  Could you give us a couple more minutes, please?

:Sure  no  problem.  Just  let  me  know  when  you’re  ready  to  order.

: Order please.

:Sorry. We really can’t decide. Could you recommend us the dish of the day?

:Today  we  have  chef’s  “Tom  Yum  Goong”  and It is in the set menu.

: What’s in “  Tom  Yum  Goong”  Is  it  vegetarian?

:No, it’s  not.  It’s  clear  sour soup  with  shrimp, flavored  with  fresh  lemon/grass  and  kaffir  lime  leaf.

:I  see.  That sounds yummy.  I’m  take  that  please./and  I’m  have  spakette/and I’ll have Pad Thai.

:Would  you  like  anything  to  drink  with  your  meal?

:Fresh  water.

:Ice tea

:Oranges  juice

:Wait  a  minute please.

:Ok,  guys.

: Hi.

: How long did you wait?

: About 5 minutes.

: Sorry, I’m late.

: No problem.

: Are you orders yet?

: Yes.

: Ok orders please.

: This orders   Sir.

: Two chicken wings and one coke please.

: Ok Sir.  Please wait a moment.

: Check, please

: 550 Bath. Sir

: I’ll take care of this one.

: No

: I think let’s split it.

: Ok

: Thank you very much.

Telephone Problem

Telephone Problem

 

Buyer: Hello I have problem with a product.

Seller: What’s wrong?

Buyer: The product you sent it a dilapidated. I want to you to responsible.

Seller: How do you want us to responsible?

Buyer: I want you to send a new product.

Seller: Please send it to us with a guarantee.

Buyer: OK. I will send to you.

Seller: We will send the goods to you in a next week. With tester a new product SK II.

Buyer: OK. Thank you good bye.

Seller: Thank you very much.

Telephone Message 

Seller: Hello, Welcome to SK II SHOP. How may I help you?
Buyer: I would like a Pitera Essence Set.
Seller: OK. This set have benefits is Texture Refinement, Firmness Power, Wrinkle Resilience, Radiance Enhancement, Sports Control.
Buyer: What's the price of set.
Seller: If you buy set, This to day we are it's on sale at 2,100 bath from 2,500 bath
Buyer: OK. I took a one set.
Seller: Have you a club card?
Buyer: I have a club card.
Seller: Please you tell number card.
Buyer: 1220693
Seller: Thank you very much.
Buyer: OK. Thank you, Good bye.